Jason Kelso

Hey, I'm Jason 👋🏾

Product leader.
Payments geek.
Seattle local.

I've spent 10 years at Amazon, Stripe, and Sprout Social turning complex systems into seamless experiences - the kind that just click for customers.

Say hello 👋🏾 Browse my work
Jason playing flute click to expand
Jason with Paddington Bear near Stonehenge click to expand
Travels click to expand
Weightlifting click to expand
About Me

A little about me.

Beyond the resume, here's who I actually am.

I'm a payments PM who loves to go deep into processes, solve gnarly problems, and build resilient products. I spent the last decade at the intersection of engineering, product, and customer experience and still find it fascinating.

My superpower is systems thinking. I can hold the big picture and the payment spec detail at the same time, which means I build products that are built to last - and designed to scale.

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FlutistBeen playing for years and I'm not stopping anytime soon.
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Indoor gardenerI have more plants than furniture at this point.
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WeightlifterBuilding products and lifting heavy things scratch the same itch.
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Twitch streamerCatch me live at garatsu72 — come hang.
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Home chefI love throwing down in the kitchen.
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TravelerBeen to 15+ countries. Ask me about my favorite.
Experience

Where I've built.

From social media SaaS to fintech infrastructure to e-commerce at scale — B2B, B2C, and everything in between.

Mar 2025 – Present
Amazon
Payments Program Manager
  • Present strategic data narratives on Amazon's $30M payments contact surface to Director-level stakeholders, directly influencing the global payments roadmap.
  • Shipped a generative AI solution to automate contact analysis - reducing manual review time by 40% and delivering $90K in annual savings.
  • Define KPIs, success metrics, and product scope across Engineering, Ops, Product, and Finance.
May 2023 – Mar 2025
Amazon
Program Manager, Payments Support
  • Owned product and operational strategy for a payments support program handling 6M+ annual contacts.
  • Designed and launched contact-routing features that reduced repeat contact rate by 25% and increased resolution speed by 30%.
Mar 2020 – May 2023
Amazon
Payments Business Analyst
  • Partnered with Product to design features reducing customer friction in payment flows, supporting expansion into Canada, Italy, and Belgium.
  • Built and scaled onboarding programs for 7 Business Analysts, establishing processes that enabled long-term team performance.
Feb 2019 – Jan 2020
Stripe
Product Strategist, Applications
  • Owned roadmap prioritization for Stripe Billing — synthesizing support analytics and customer feedback to define what got built and when.
  • Shaped go-to-market strategy for new payments features, driving adoption across enterprise clients.
Jul 2017 – Feb 2019
Sprout Social
Strategic Services Consultant · Product Owner
  • Acted as Product Owner for enterprise listening features — gathered feedback, wrote requirements, and partnered with Engineering to ship improvements.
  • Developed sales enablement programs to train Sales, CS, and Solutions teams on platform analytics.
Jan 2016 – Jul 2017
Sprout Social
Product Support Specialist
  • Rebuilt internal processes for enterprise customer data requests, improving response times and reducing manual workload.
Contact

Let's talk.

Open to opportunities

I'm looking for my next chapter — ideally a senior Program Manager role in payments, checkout, or platform. If you're building something ambitious, let's chat.

Email me Connect on LinkedIn Download resume