Jason Kelso

Hey, I'm Jason ๐Ÿ‘‹๐Ÿพ

Product leader. Payments geek.
Seattle local.

I've spent 10 years at Amazon, Stripe, and Sprout Social turning complex systems into seamless experiences โ€” the kind that just click for customers.

Jason playing flute click to expand
Jason with Paddington Bear near Stonehenge click to expand
Travels click to expand
Weightlifting click to expand
About Me

A little about me.

Beyond the resume, here's who I actually am.

I'm a payments PM who genuinely loves getting into the details of processes, identifying solutions that benefit and delight both internal and external customers, and building products that hold up under pressure. I've spent a decade sitting at the intersection of engineering, product, and customer experience, and I still find it fascinating.

My superpower is systems thinking. I can hold the big picture and the payment spec detail at the same time, which means I build products that actually hold up when things get weird.

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FlutistBeen playing for years and I'm not stopping anytime soon.
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Indoor gardenerI have more plants than furniture at this point.
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WeightlifterBuilding products and lifting heavy things scratch the same itch.
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Twitch streamerCatch me live at garatsu72 โ€” come hang.
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Home chefI love throwing down in the kitchen.
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TravelerBeen to 15+ countries. Ask me about my favorite.
Experience

Where I've built.

A decade across payments, platform, and product.

Mar 2025 โ€“ Present
Amazon
Payments Program Manager
  • Present strategic data narratives on Amazon's $30M payments contact surface to Director-level stakeholders, directly influencing the global payments roadmap.
  • Shipped a generative AI solution to automate contact analysis โ€” reducing manual review time by 40% and delivering $90K in annual savings.
  • Define KPIs, success metrics, and product scope across Engineering, Ops, Product, and Finance.
May 2023 โ€“ Mar 2025
Amazon
Program Manager, Payments Support
  • Owned product and operational strategy for a payments support program handling 6M+ annual contacts.
  • Designed and launched contact-routing features that reduced repeat contact rate by 25% and increased resolution speed by 30%.
Mar 2020 โ€“ May 2023
Amazon
Payments Business Analyst
  • Partnered with Product to design features reducing customer friction in payment flows, supporting expansion into Canada, Italy, and Belgium.
  • Built and scaled onboarding programs for 7 Business Analysts, establishing processes that enabled long-term team performance.
Feb 2019 โ€“ Jan 2020
Stripe
Product Strategist, Applications
  • Owned roadmap prioritization for Stripe Billing โ€” synthesizing support analytics and customer feedback to define what got built and when.
  • Shaped go-to-market strategy for new payments features, driving adoption across enterprise clients.
Jul 2017 โ€“ Feb 2019
Sprout Social
Strategic Services Consultant ยท Product Owner
  • Acted as Product Owner for enterprise listening features โ€” gathered feedback, wrote requirements, and partnered with Engineering to ship improvements.
  • Developed sales enablement programs to train Sales, CS, and Solutions teams on platform analytics.
Jan 2016 โ€“ Jul 2017
Sprout Social
Product Support Specialist
  • Rebuilt internal processes for enterprise customer data requests, improving response times and reducing manual workload.
Contact

Let's talk.

Open to opportunities

I'm looking for my next chapter โ€” ideally a senior PM role in payments, checkout, or platform. If you're building something ambitious and want someone who's been deep in the payments stack, I'd genuinely love to connect.